AI-Assisted Information Processing in the Housing Sector

The introduction of the AI Chatbot for Information Requests marks a new era in customer service for housing corporations, significantly increasing the efficiency and accuracy of data collection.

By connecting to an advanced language model fine-tuned to Woonbedrijf's terminology and processes, the system offers a seamless experience for customers submitting information requests. The chatbot can intelligently identify the appropriate forms and then inquire about all necessary information in a conversational manner. This not only streamlines the process for the customer but also ensures consistent and complete data collection for Woonbedrijf.

Intelligent Data Collection through Dynamic Interaction

The AI Chatbot utilizes an advanced AI Agent that understands context and adapts to the specific needs of each information request. Through integration with Woonbedrijf's TOPdesk environment, the system can retrieve relevant forms and information to guide the conversation.

This intelligent approach not only provides a more personalized and efficient experience for the customer but also contributes to the overall improvement of data processing practices within Woonbedrijf. It reduces the chance of incomplete or incorrect information and accelerates the entire information processing workflow.

Seamless Integration and User-Friendly Interface

The AI Chatbot is seamlessly integrated into Woonbedrijf's existing digital infrastructure, ensuring accessibility and convenience for all users. Customers can access the chatbot at any time via Woonbedrijf's website or mobile app, receiving personal assistance in submitting their information requests.

The user-friendly chat interface, developed with Typebot, offers an intuitive and conversational experience. The system guides users step-by-step through the process, intelligently responding to input and asking for clarification where necessary. This not only ensures a smooth user experience but also results in higher quality and completeness of the collected data.

By implementing this innovative solution, Woonbedrijf demonstrates its commitment to using technology to improve customer service and optimize internal processes. The project lays a solid foundation for further AI-driven innovations within the organization, with potential for expansion into other areas such as the AI Knowledge Base chatbot in the future.

Technical Implementation

The AI Chatbot solution consists of three main components:

1. Backend: Development of an AI Agent that retrieves the appropriate form based on an initial question and then inquires about all necessary information within this form.

2. Frontend: Development of a chatbot UI where users can input their questions, and a Typebot flow ensuring all information is covered.

3. Testing and fine-tuning of the AI agent.

The system architecture involves:

• OpenAI (gpt-4) for advanced language processing

• n8n backend serving as the AI agent

• Chat interface for user interaction

The AI agent analyzes user input, generates follow-up questions, and creates summaries. Importantly, no data is stored, ensuring privacy and compliance with data protection regulations.

This proof of concept, chosen from two initial ideas identified during the kick-off session on August 12 with Rob de Rijk and Carin Mataw, represents the first step in Woonbedrijf's AI journey. Its success will pave the way for potential future developments, including the AI Knowledge Base chatbot and other AI-driven innovations in the housing sector.